Panel at PHM Pre-Conf - In Person

1. Describe essential skills and strategies to effectively communicate change

2. Apply effective communication strategies to re-route difficult conversations into productive dialogue

1. Crucial Conversations (book or excerpts, Patterson et. al.) as well as summary video - Click Here

2. Crucial Conversations Life (Candace Bertotti) - (video, 10 minutes) - Click Here

3. Group exercise- Worksheet: Click Here